Refund Policy

Refund policy


Free returns within thirty (30) days of delivery. Return an pet product that is not defective or damaged, you must contact CozyCats within thirty (30) days of your receipt of the pet product. The pet product must be free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be in the same packaging and condition that you receive it and must include all items that were inside the box (screws, boards, hardware, etc.). You must receive prior authorization and a prepaid return shipping label from CozyCats. Any warranty issues must be resolved prior to process a return. Returns are not allowed after thirty (30) days of the delivery date.

Accessory and Replacement Parts

Any purchase of accessories or receipt of a replacement part under the Limited Warranty shall be eligible for return within thirty (30) days of receipt. Any returned accessory or replacement part must be unused, free of any wear and tear, dirt, dust, fragrance, or any other signs of use and must be sealed and unopened in the same packaging and condition in which you received it.

Non-returnable/non-refundable Items

Used Products, special orders, sale items, gift cards and gifted orders shall not be returnable except in EXTREME cases of breakage/malfunction covered by our warranty, and then only after receipt of our approval for the return.


Any item returned with an order that used a discount code will have the entire discount code value subtracted from the refund value, whether you return one cat tree or multiple pet products.
Refunds will be made after the pet product is received and inspected.
In order to undertake a valid return, you must obtain written approval for such return from CozyCats. Please contact us at with proof of purchase, photos of the item(s) you are about to return. Any Products sent back to CozyCats by you without the written consent of CozyCats shall be rejected and returned to you at your cost.